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Find answers about paying rent by card, your account, recipients, fees and payment progress.
Choose a support route if you already know what you need.
PaymentFlux is for UK residential rent paid by card. Your rent recipient receives the rent by bank transfer.
You can pay UK residential rent by card, Apple Pay or Google Pay — including to a landlord, letting agent, property manager, council, housing association or student accommodation provider. Your rent recipient receives a bank transfer. PaymentFlux is not for paying friends, family or unrelated people.
Use Get started to open the PaymentFlux application and register. You may need to confirm your identity before making a live payment.
Yes. Two-factor authentication is optional. You can turn it on with an authenticator app.
You can pay a landlord, letting agent, property manager, council, housing association or student accommodation provider for your rent. PaymentFlux is not for paying friends, family, yourself, or unrelated people.
PaymentFlux needs details for the rent recipient who should receive the rent, so the payment can be sent as a bank transfer to them. Destination account checks can include Confirmation of Payee.
No. You pay PaymentFlux by card and your rent recipient receives a bank transfer. They do not need to take cards themselves.
No. Your rent recipient does not need a PaymentFlux account to receive the rent as a bank transfer.
PaymentFlux charges a flat 2.99% fee per payment. There is no monthly subscription. The fee is shown clearly before you confirm.
The PaymentFlux fee is shown clearly before you confirm a payment, together with the payment amount.
You can pay with a debit or credit card from Visa, Mastercard or American Express. Apple Pay and Google Pay are also available where supported by your device and browser.
Yes, where Apple Pay or Google Pay is available on your device and browser. You can also pay by entering debit or credit card details.
Yes. PaymentFlux shows its own fee before you confirm. Any interest, charges, promotions or rewards remain subject to your card issuer’s terms.
No. PaymentFlux is not a bank, wallet or stored balance. Card payments are processed by Stripe, and the rent is sent as a bank transfer.
Card payments are processed by Stripe. PaymentFlux does not store your full card number or security code.
After you confirm, you can follow payment progress in the app — including records you can use as evidence of payment.
A successful card payment alone does not mean the payment is complete through PaymentFlux. A payment is treated as complete only once the transfer to the Recipient has been successfully executed.
Payments are usually processed to completion within 5 business days.
If the card step fails, no transfer is made to the Recipient. If the card succeeds but the transfer cannot be completed, we will try to return funds to your original payment method through our partners where possible. Timelines depend on partners and banks.
Your identity is confirmed before you make a live payment.
Use Contact support and include your name, a short summary, and any payment reference shown in the app. Formal complaints still use the complaints process.
A return of funds to your card may be possible before the transfer to the Recipient has completed, subject to partner processes. Once that transfer has completed, PaymentFlux cannot reverse the bank transfer through the service. Further detail is in Refunds and disputes and Platform terms.
Follow the complaints process if you are not satisfied with how an issue has been handled.
No. Self-payments and payments arranged to obtain cash or a cash-advance style outcome are not allowed.
If you cannot find the answer here, contact support or use the complaints process.
Create your account and set up a rent payment.